Frequently Asked Questions

About KWT: Philosophy & Fit
Why choose KWT?

Why choose KWT? Because we don’t come in with all the answers. We listen first. We help you get clear on what’s really going on, and we walk with you to figure it out. We’re not here to impress—we’re here to do the work alongside you.

What drives KWT?

What drives us at KWT? Honestly—it’s helping people get unstuck. Helping them find clarity when things feel foggy or frustrating. We believe that when people can speak the truth, when teams can name what’s really going on, that’s when real progress happens. And we just love being a part of that.

What kind of businesses do you work with?

We work with a wide range of organizations—from small companies just starting out, to large companies with multiple buildings or shifts. What matters most isn’t the size—it’s that the leaders are ready for something different.

How We Work: Process, Tools & Success
What's the KWT process with new clients?

When we start with a new client, we listen first. We want to hear where you're stuck, what you're hoping for, and what the dynamics are. Then we build a strategy around that. Something that’s real, practical, and actionable. And we don’t just hand it off. We stay involved, walking with you to make sure it actually sticks.

What tools does KWT use to assess an organization?

When we’re assessing an organization, we want to get a clear picture of what’s happening beneath the surface. That might include surveys, focus groups, or interviews. But we also spend time watching how people communicate, how meetings are run, and how decisions are made. That combination of data and human insight helps us understand where things are getting stuck and where there’s opportunity for growth.

Can KWT customize for your needs?

Everything we do is tailored to your people and your priorities. We make sure the content, pace, and approach all fit your culture. That way, the work we do together actually sticks and creates change that lasts.

How do we measure success?

We measure success by what sticks. Are leaders showing up differently? Are people talking more honestly? Are decisions clearer, faster, and more aligned? If the team is communicating better and the work is moving forward, that’s a win.

Leadership, Teams & Organizational Growth
What do organizations get right?

So often when we come in, people are focused on what’s not working. But usually, there’s more that’s going right than wrong. We see teams who care about each other, who want to get better, who are already doing things well. We help you name those strengths and build on them intentionally.

What if we have a difficult employee?

We hear this a lot. And we’re not afraid to talk about it. Sometimes, people just don’t see how their behavior is impacting others. We help create the conditions for honest conversations so you can lead with clarity and compassion.

What does leadership development look like?

Leadership development with us means building confidence, self-awareness, and tools you can actually use. We work with leaders at every level to help them lead in a way that’s clear, honest, and aligned with what their team really needs.

Can you help if I don't know what's next?

Yes, we can help. In fact, this is where a lot of our clients start. They know something needs to shift, but they’re not sure what. We help them slow down, ask the right questions, and get clear on what’s next.

We're struggling. Can you help us figure out what the problem actually is?

That’s often why people call us. Things feel messy or stuck, but no one can quite name why. We help you slow down, step back, and figure out what’s really going on so you can focus your energy in the right places.

How do you align people to a business strategy?

Strategy can’t just live at the top. We help people connect the big picture to their actual roles. When people know where the business is going and how they fit in, they take more ownership and move in the same direction.

Can you help with shift work and department structure?

This is one of our favorite things to help with. Whether it’s shift work, layered leadership, or complicated org charts, we can help you create structure, communication, and accountability that actually work in real life.

Can you help us understand our culture and where we need to grow?

Yes, we love this work. Culture can be tricky to name from the inside. We help you understand how your culture is really experienced by your people and where there are gaps between what you say and what actually happens.

People & Talent Strategy
Can you help us find the right people?

Yes, and we always start by asking what ‘right’ actually means for you. What kind of mindset, behavior, or values do you want more of? Then we help you build tools and processes to find and keep those people.

What is Highlands Ability?

The Highlands Ability Battery is one of our favorite tools. It’s a research-based assessment that measures how your brain works, what comes naturally, and what drains your energy. It’s incredibly helpful for leadership development, role clarity, and career decisions.

Communication & Conflict Tools
What is defensiveness training and red chickens?

Defensiveness training is one of the most important things we do. It helps people name what’s happening in the moment and respond with curiosity instead of shutting down. The red chicken is just our way of making it stick—because if we can laugh about it, we’re more likely to learn.

let’s Chat

You don't have to navigate it alone.

Business coach providing one-on-one leadership consulting during a meeting focused on strategy and growth.
if you're ready to invest in what matters most—we’d love to hear your story. Let’s talk honestly, ask the right questions, and figure out the next step together.