case study

Arbor Hair + Spa

Bringing structure, confidence, and clarity to a growing business

Service
Business operations consulting, Structure and process design, Team coaching and accountability systems, Marketing and goal alignment
Client
Arbor Hair + Spa
Michelle Meier, Owner, Arbor Hair + Spa
"Back in 2017, I opened Arbor Hair Studio—now Arbor Hair + Spa. I didn’t really know anything about the backend of running a business. I knew how to run a salon, but not a small business. I brought Kathy on to assist me with everything it takes to run a business, and she quickly became my number one tool in the toolbox.

Kathy managed everything from sales tracking and communication to team collaboration and goal setting. She shared incredible wisdom in all areas of business and even supported our marketing efforts and staff development, helping my team reach their goals.

On day one, I had zero structure. Kathy came in and created a simple but detailed process for every aspect of the business. This gave the staff clarity on their goals and objectives, along with a system to track metrics and be held accountable."

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"Kathy wasn’t just a coach. She was a team member. My staff looked up to her and listened to what she had to say. She guided me as an owner on what I needed to do to be successful, and I put 100% of my trust in her.

Kathy never let me down. I trusted everything she wanted to implement, and everything worked. She communicated daily on procedures and where we were as an organization. She held team meetings and one-on-ones with me and the staff. She also worked directly with our independent contractors, helping them grow their businesses too.

Kathy was a vital component to where we are today as a business."

Michelle Meier, Owner, Arbor Hair + Spa
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